Aaheli Foods strives to provide high-quality food and excellent customer service. If you are not satisfied with your order, please review our refund policy below.
2. Eligibility for Refunds:
Order Errors:
Refunds or replacements may be issued for incorrect orders or missing items.
Customers must notify us of any errors within 1 day of receiving their order.
Food Quality:
Refunds or replacements may be issued for food that is deemed to be of unacceptable quality (e.g., spoiled, undercooked).
Customers must provide clear evidence (e.g., photos) and notify us within 1 day of receiving their order.
Order Cancellation:
Cancellation policies vary depending on the preparation stage of the order. Cancellations made before 5 days of the scheduled delivery or pickup time may be eligible for a full or partial refund.
Cancellations after the food has been prepared will not be refunded.
Delivery Issues:
Refunds or re-delivery may be offered in cases of significant delivery delays caused by Aaheli Foods or its delivery partners.
Refunds will not be given for delivery delays caused by the customer, such as incorrect address information.
3. Refund Process:
To request a refund, please contact our customer service team via our contact methods given on our website with your order number and a detailed explanation of the issue.
We may request additional information or evidence to process your refund request.
Refunds will be processed within 7-10 business days of approval.
Refunds will be issued to the original payment method.
4. Non-Refundable Items:
Certain items may not be eligible for refunds, such as specific items and after 2 days of order scheduled for delivery.
Delivery fees are generally non-refundable, unless the delivery issue was caused by Aaheli Foods.
5. Replacement Policy:
In some cases, we may offer a replacement order instead of a refund.
Replacements will be subject to the same quality standards as original orders.
6. Discretion:
Aaheli Foods reserves the right to refuse or limit refunds in cases of suspected fraud or abuse.
We reserve the right to modify this refund policy at any time.
7. Contact Information:
Contact us for information about refund-related inquiries:
